E-SADAD

The Easiest Way to Pay Your Bills Online
Enjoy a smart, secure digital payment experience—available 24/7.
With E-SADAD, offered by the Palestinian Investment Bank under the supervision and management of the Palestine Monetary Authority, you can easily and securely pay a wide range of bills, fees, and subscriptions anytime and anywhere through our PIB Mobile app or Istithmar Online internet banking.

E-SADAD Platform Benefits:

A free service – no commissions or additional fees.
Available 24/7 – even on holidays and official occasions.
Instant, secure, and easy payments from anywhere in the world.
View bill details before payment – know the due amount before proceeding.
Partial payment option – if supported by the biller.
Go paperless – everything you need is available electronically

Bills You Can Pay via E-SADAD:

Syndicate subscriptions
Electricity, water, and gas companies
Telecom and internet providers
Insurance companies
University and school tuition fees
Municipality fees
E-wallet top-ups
Chambers of commerce and industry
Microfinance institutions
Government-related payments

For inquiries, please contact our Support and Information Center.

Download the PIB Mobile Banking App (PIB MOBILE):

Or through our internet banking platform (Istithmar Online) Login

questions and answers

What is E-SADAD?

E-SADAD is the national electronic system for presenting and paying bills. It allows you to pay various types of bills easily, securely, and free of charge.

Where is E-SADAD available?

E-SADAD is available through the PIB Mobile banking app and the Istithmar Online internet banking.

What are the benefits of E-SADAD?

E-SADAD simplifies bill payments and promotes electronic payments in Palestine, supporting the transition to a digital economy. It enables you to pay your electricity, water, telecom, and other bills using your smartphone—without the need to visit the bank or the service provider.

Do I need the paper bill to make a payment?

No, you can pay your bills electronically without needing a paper bill

Can I make payments from outside Palestine?

Yes, you can make payments from anywhere in the world using the mobile banking app or an e-wallet licensed by the Palestine Monetary Authority.

Can I check the amount due without making a payment?

Yes, you can view your outstanding bill amounts without completing the payment process.

Can I dispute a transaction made through E-SADAD?

Yes, you can file a dispute for any transaction made through E-SADAD by contacting the financial institution you used to make the payment, such as the Palestinian Investment Bank. The dispute will be handled according to the institution’s procedures and policies.

Can I get a refund if I paid a bill to the wrong number?

If a bill was paid to the wrong number, the amount cannot be refunded directly after it is debited from your account.
However, you can contact the Palestinian Investment Bank to request a refund. Please note that the refund is subject to the policies of the biller (service provider).

How can I pay my bills?

You can pay your bills by following these steps:

Log in to the mobile banking app or internet banking.
Select E-SADAD.
Choose the biller you want to inquire about.
Enter your service reference number.
Review the details and click “Pay”.
A confirmation message will appear once the payment is successfully completed and sufficient funds are available.

How can I verify that my bill payment was successful?

After completing the payment:

You will receive a notification or confirmation message from your bank or payment service provider.
You can re-inquire about the bill to verify it has been paid.
You may also check through the electronic services provided by your bank or payment provider.

What should I do if the amount was deducted from my account but the bill status was not updated?

If the amount was debited but the bill is still shown as unpaid, please contact the bank.